WE MERCH PRIVACY POLICY
Effective Date: 01/07/2025
At WeMerch (“we,” “us,” or “our”), we respect and protect the privacy of our customers, suppliers, and partners. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website, social media, email, or other services.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
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Place an order or request a quote
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Subscribe to our mailing list
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Contact us via email, phone, or social media
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Provide artwork, logos, or design files for your merchandise
This may include:
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Personal Identification Information: Name, email address, phone number, company name, postal/billing address
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Order Information: Products purchased, design specifications, and customisation preferences
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Payment Information: Billing details (processed securely through third-party payment providers — we do not store credit card numbers)
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Communication Records: Emails, messages, or feedback when you interact with our team
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Communicate with you about orders, quotes, or enquiries
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Provide design proofs, approvals, and updates
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Send you marketing communications (only if you opt in)
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Improve our services and website
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Comply with legal or regulatory obligations
3. Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to enhance your browsing experience, analyse traffic, and improve site performance. You can disable cookies in your browser settings if you prefer.
4. Sharing Your Information
We only share your personal information with trusted third parties where necessary to deliver our services, including:
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Product suppliers and decorators (for merchandise production)
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Couriers and logistics providers (for delivery of your orders)
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Payment processors (to securely handle transactions)
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We do not sell or rent your personal information to third parties.
5. Data Security
We take reasonable organisational, technical, and administrative steps to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Data Retention
We keep your personal information only as long as needed to fulfil the purposes described in this policy, or as required by law (e.g., tax and invoicing records).
7. Your Rights
You have the right to:
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Access, update, or correct your personal information
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Request deletion of your information (where legally possible)
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Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly
8. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect information from children.
9. International Transfers
If you are accessing our website from outside Australia, your information may be transferred and processed in Australia, where privacy laws may differ from your country.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📍 Sunshine Coast, QLD, Australia