WE MERCH TERMS & CONDITIONS
Effective Date: 01/07/2025
These Terms & Conditions (“Terms”) govern how WeMerch provides services and products to our clients. By placing an order or engaging our services, you agree to these Terms.
1. Services
WeMerch designs, sources, and supplies custom-branded merchandise, uniforms, and promotional products. Each project may include design, sampling, production, and delivery as agreed with the client.
2. Quotes & Orders
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All quotes are valid for 30 days unless otherwise stated.
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An order is confirmed once a deposit or purchase order is received.
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Prices may change if artwork, quantities, or specifications are updated after approval.
3. Payment Terms
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A 50% deposit is required before production begins, with the balance payable before delivery (unless otherwise agreed).
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Payments can be made via bank transfer, credit card, or as otherwise arranged.
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Late payments may delay production or delivery.
4. Artwork & Approval
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Final artwork and product proofs must be approved in writing before production begins.
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WeMerch is not responsible for errors once artwork has been approved by the client.
5. Production & Delivery
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Estimated production timelines are provided at order confirmation.
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Delays caused by suppliers, couriers, or factors outside our control are not the responsibility of WeMerch.
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Delivery fees will be confirmed at the time of order.
6. Returns & Cancellations
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As products are custom-branded, returns are only accepted where items are faulty or produced incorrectly due to our error.
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Cancellations after production has started may result in charges for completed work or materials already purchased.
7. Intellectual Property
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Clients are responsible for ensuring they have the rights to use any logos, designs, or trademarks supplied to WeMerch.
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WeMerch may showcase completed projects in our portfolio or marketing unless otherwise requested in writing.
8. Limitation of Liability
WeMerch is not liable for indirect or consequential loss (including missed events or lost business opportunities) caused by delays, errors, or issues outside our control.
9. Governing Law
These Terms are governed by the laws of Australia, and any disputes will be handled under Australian law.
10. Contact Us
For questions about these Terms, please contact us:
📍 Sunshine Coast, QLD, Australia