WeMerch Privacy Policy
Effective Date: 1 September 2026
At WeMerch (“we”, “us” or “our”), we respect the privacy of our customers, prospective customers, suppliers, business partners and website visitors.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you interact with us through our website, email, social media, phone, forms or other services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you:
- request a quote;
- place or enquire about an order;
- subscribe to our mailing list;
- contact us by email, phone, website enquiry form or social media;
- provide artwork, logos, branding files or design specifications;
- participate in promotions, surveys or other communications with us; or
- interact with our website or online services.
The personal information we collect may include:
- Contact Information: name, email address, phone number, company name, billing address and delivery address;
- Quote and Order Information: products requested or purchased, quantities, artwork requirements, decoration methods, customisation preferences and project details;
- Payment and Billing Information: billing details and information required to process payments. Full card details are generally processed by third-party payment providers rather than stored by WeMerch;
- Communication Records: emails, messages, enquiries, feedback and other correspondence with our team;
- Artwork and Files: logos, artwork, images, branding files and other materials you provide in connection with a project; and
- Website and Technical Information: browser type, device information, IP address, referring pages and website usage information collected through cookies, analytics tools or similar technologies.
We aim to collect only personal information that is reasonably necessary for our business activities.
2. How We Collect Information
We generally collect personal information directly from you when you communicate or transact with us.
We may also collect information:
- through our website and online forms;
- from cookies and analytics tools;
- through ecommerce, payment or customer-management platforms;
- from someone authorised to act on your behalf;
- from publicly available business sources; or
- from suppliers, service providers or referral partners where appropriate.
3. How We Use Your Information
We may collect, hold and use personal information to:
- prepare quotes and proposals;
- process and manage orders;
- source, customise, manufacture and deliver products;
- communicate about enquiries, quotes, orders and projects;
- prepare artwork proofs and manage approvals;
- provide production and delivery updates;
- process payments and maintain business records;
- provide customer service and support;
- improve our website, products, services and customer experience;
- manage our supplier and business relationships;
- send marketing communications where permitted;
- prevent fraud, misuse or security incidents; and
- comply with legal, accounting, taxation and regulatory obligations.
We may also use information for another purpose where you have consented to that use or where permitted or required by law.
4. Marketing Communications
Where you have subscribed, consented or where otherwise permitted by law, we may send you information about WeMerch products, services, offers, promotions, inspiration and business updates.
You can unsubscribe at any time by:
- using the unsubscribe link included in marketing emails; or
- contacting us at hello@wemerch.com.au.
Unsubscribing from marketing communications will not prevent us from contacting you about an existing enquiry, quote, order or other business transaction.
5. Cookies & Analytics
Our website may use cookies and similar technologies to:
- enable website functionality;
- remember preferences;
- understand how visitors use our website;
- measure website performance;
- improve our website and services; and
- support marketing or advertising activities where applicable.
We may use third-party analytics and technology services, including services provided through our ecommerce and website platforms.
You can manage or disable cookies through your browser settings or any cookie controls made available on our website.
Disabling certain cookies may affect how parts of the website function.
6. Sharing Your Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide products and services.
These may include:
- product manufacturers and suppliers;
- printers, embroiderers, decorators and production partners;
- couriers, freight companies and logistics providers;
- payment processors and financial service providers;
- ecommerce, website, hosting, cloud and technology providers;
- software and customer-management providers;
- marketing and analytics providers;
- accountants, legal advisers and other professional advisers; and
- government authorities or regulators where required or authorised by law.
We aim to disclose only the information reasonably necessary for the relevant service or purpose.
We do not sell or rent personal information to third parties.
7. Overseas Disclosure
Some of our suppliers, manufacturers and technology providers may be located outside Australia.
Where necessary to fulfil an order or provide our services, personal information may be disclosed to, stored by or processed by overseas recipients.
The countries involved may vary depending on the supplier, manufacturer, technology provider or project.
Where practicable, we will take reasonable steps to ensure that personal information is handled appropriately and will limit the information disclosed to what is reasonably necessary for the relevant purpose.
If you would like more information about the countries in which a particular supplier or service provider may be located in relation to your project, please contact us.
8. Data Storage & Security
Personal information may be stored electronically through our business systems, email, ecommerce platform, cloud services, accounting systems and other service providers.
We take reasonable administrative, technical and organisational measures to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification; and
- disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for our business, legal or administrative purposes.
This may include retaining information to:
- provide products and services;
- manage ongoing customer or supplier relationships;
- maintain transaction and accounting records;
- meet taxation and legal requirements;
- resolve disputes;
- respond to warranty or product enquiries; or
- maintain appropriate business records.
When personal information is no longer required, we may securely delete, destroy or de-identify it where appropriate.
10. Accessing & Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
We will respond within a reasonable period.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.
11. Privacy Complaints
If you believe your personal information has been mishandled or you have a concern about our privacy practices, please contact us at:
Please provide enough information for us to understand and investigate your concern.
We will aim to acknowledge your complaint promptly, investigate the matter and respond within a reasonable timeframe.
If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
12. Children’s Privacy
Our website and services are intended primarily for businesses and organisations and are not directed toward children.
We do not knowingly collect personal information from children unless it is reasonably necessary and appropriate consent has been obtained where required.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy, security or content practices of third parties.
We recommend reviewing the privacy policies of those websites or services before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or legal obligations.
The current version will be published on our website with the applicable effective date.
15. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:
WeMerch
Email: hello@wemerch.com.au
Location: Sunshine Coast, QLD, Australia