WeMerch Privacy Policy
Effective Date: 1 July 2025
At WeMerch (“we”, “us” or “our”), we respect and protect the privacy of our customers, prospective customers, suppliers and business partners.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with us through our website, email, social media, phone or other services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you:
- Request a quote or place an order
- Subscribe to our mailing list
- Contact us by email, phone, website enquiry form or social media
- Provide artwork, logos, branding files or design specifications
- Interact with our website or online services
The information we collect may include:
- Contact Information: Name, email address, phone number, company name, billing address and delivery address
- Order and Quote Information: Products requested or purchased, quantities, artwork requirements, decoration methods, customisation preferences and project details
- Payment and Billing Information: Billing details and payment information processed securely through third-party payment providers. We do not store full credit or debit card details.
- Communication Records: Emails, messages, enquiries, feedback and other correspondence with our team
- Website Information: Information such as browser type, device information, IP address and website usage data collected through cookies or analytics tools
2. How We Use Your Information
We may use your personal information to:
- Prepare quotes and process orders
- Source, customise, manufacture and deliver products
- Communicate with you about enquiries, quotes, orders and projects
- Provide artwork proofs, approvals and production updates
- Process payments and maintain business records
- Provide customer support
- Improve our website, products and services
- Send marketing communications where you have consented to receive them
- Comply with legal, accounting, tax and regulatory obligations
- Prevent fraud or misuse of our website and services
3. Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about new products, services, offers, promotions, inspiration and WeMerch updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
4. Cookies & Analytics
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, improve performance and provide a better browsing experience.
We may also use third-party analytics services, such as Google Analytics.
You can manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
5. Sharing Your Information
We may disclose personal information to trusted third parties where reasonably necessary to provide our products and services.
These may include:
- Product manufacturers and suppliers
- Printers, embroiderers, decorators and other production partners
- Couriers, freight companies and logistics providers
- Payment processors
- Website, ecommerce, hosting and technology providers
- Accountants, advisers or other professional service providers
- Government authorities where required by law
We only provide third parties with the information reasonably necessary for them to perform the relevant service.
We do not sell or rent your personal information to third parties.
6. Overseas Suppliers and Service Providers
Some of our suppliers, manufacturers or technology providers may be located outside Australia.
Where necessary to fulfil an order or provide our services, your information may be disclosed to or processed by overseas service providers.
We take reasonable steps to work with reputable suppliers and service providers and to limit the information shared to what is necessary for the relevant purpose.
7. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our products and services
- Maintain appropriate business and transaction records
- Meet accounting and taxation requirements
- Resolve disputes
- Comply with legal obligations
When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.
9. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.
We may need to verify your identity before processing a request.
In some circumstances, we may be required or permitted by law to retain certain information.
10. Children’s Privacy
Our website and services are intended primarily for businesses and organisations and are not directed towards children.
We do not knowingly collect personal information from children without appropriate consent where required.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.
The current version will be published on our website with the applicable effective date.
13. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or have concerns about how your information has been handled, please contact us:
WeMerch
Email: hello@wemerch.com.au
Location: Sunshine Coast, QLD, Australia